Eiffel Trading, LLC Privacy Policy
WEBSITE PRIVACY POLICY
This Website Privacy Policy (the “Privacy Policy”) was last updated on February 28, 2024. Unless otherwise defined herein, all capitalized terms used herein shall have the meanings given to them in the Terms and Conditions.
This Privacy Policy describes the types of information collected by the Company in connection with your use of the Website, and our practices for collecting, using, maintaining, protecting and disclosing such information in connection with such use. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By using the Website, you agree to this Privacy Policy. This Privacy Policy may be changed from time to time, without notice.
Your continued use of the Website after we make changes to this Privacy Policy is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. This Privacy Policy does not apply to information collected by us offline or through any other means, or to information collected by any third party, including, without limitation, through any application or content that may link to or be accessible from or on the Website.
1. Types of Information We Collect
When you interact with the Website, we may collect and store information from you as described below.
A. Technical and Usage Information
When you access the Website, we may collect (i) certain technical information about your mobile device or computer system, including IP Address, web browser, mobile device ID and the version of your operating system; and (ii) usage statistics about your interactions with the Website. In certain instances we may create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. This information helps us to improve Website by enabling us to estimate usage patterns, store information about your preferences, customize your interaction with the Website according to your individual interests, speed up your searches and recognize you when you return to the Website.
B. Registration Information
You can register and create an account with us on the Website, and you can also communicate with us using the live chat feature on the website. For both of these options, you may be required to provide your name, company name, e-mail address, telephone number and/or physical address, and we may contact you directly and/or send automated notifications.
C. Information Collected
We will collect and store any other information you provide, and information about your activity on the Website, as well as communications with third parties on the Website and information you provide through use of the application accessed via the Website.
2. How We Collect Information about You
We may collect information about you in any one or more of the following ways.
A. Creating an Account or Starting a Chat
When you (i) create an account with us, (ii) click on the links to “Subscribe to New Listing Alters”, “Make Offer”, “Request an Appraisal or Inspection, “Request Freight Quote”, or any other links on the Website, or (iii) initiate a live chat on the Website, you may be prompted to provide us with your name, company name, e-mail address, telephone number and/or physical address. You may also contact us by phone, email, through social media or by some other means. We may keep a record of your contact information and the content of the communication for later reference. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Website.
B. Cookies and Automated Information Collection
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser or accepting the use of cookies from the on-screen pop-up when you first access the Website. However, if you select this setting or reject the use of cookies you may be unable to access certain parts of the Website. When you access the Website, we collect certain technical information in order to (i) analyze the usage of the Website; and (ii) provide a more personalized experience. We and service providers acting on our behalf may use log files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of activity on our Website, and other similar information. In some cases, we will associate this information with your user log in for our internal use.
We may also employ other technologies including (i) web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites; and (iii) local shared objects also known as flash cookies, which help us to prevent fraud, remember your preferences and speed up load times. Please note that companies delivering advertisements on our Website may also use cookies or other technologies, and those practices are subject to their own policies.
C. Other Sources
We may collect or receive information from other sources including other third-party information providers. We use a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this Website. We use the information we get from Google Analytics only to improve this Website. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
3. How We Use the Information We Collect
In general, we collect, store and use your information to (i) provide you with a customized experience, (ii) facilitate your use of the Website and the application accessed thereby, and (iii) conduct research and data analysis, in an ongoing effort to better understand and serve the users of the Website and such application, including research on demographics, interests and behavior based on usage data and other information provided to us. This data may be compiled and analyzed on an aggregate basis, and we may share this data with researchers, business partners, publications, and help us improve the content and functionality of the Website and the application, to better understand our users and to improve the user experience.
If you have provided your e-mail address to the Company, we may use it to respond to (i) customer support or information inquiries, (ii) keep you informed of your activity, and (iii) provide notifications. We will also use your information in aggregations for statistical purposes and will mine such data for information to improve and customize your experience with us, as well as with third party service providers.
4. Sharing of Your Information
We will share your information with third parties in the following circumstances.
A. Third-Party Service Providers
We may provide your information to third-party companies to perform certain services, including but not limited to data analysis, e-mail delivery, hosting services, and customer service. We direct all such third-party service providers to maintain the confidentiality of the information we disclose to them and to not use your information for any purpose other than to facilitate your use of the Website.
B. Advertising of Third-Party Products and Services
We do not actively share your information with third-party advertisers. We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP Addresses and mobile device IDs).
C. Our subsidiaries and Affiliates.
We may share your information with our subsidiaries and affiliates that provide goods and services ancillary to the application accessed via the Website.
D. Push Notifications & Local Notifications
With your consent, we or our service providers may send push notifications to provide updates and other relevant messages. You can adjust the types of notifications you receive and when you receive them by editing your notification settings on the platform or device on which such you receive such notifications. We or our service providers may also send local notifications to provide updates and other relevant information.
5. Safety, Security and Compliance with Law
Your information may also be disclosed: (i) when we have a good faith belief that we are required to disclose the information in response to legal process (e.g., a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations; (iii) where we believe that the Website is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect the rights or property of the Company, including to enforce our Terms and Conditions.
6. Our Policies Concerning Children Under 18 Years of Age
No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not provide any personal information on this Website or on or through any of its features, do not register on the Website, and do not or provide any information about yourself to us, including your name, address, telephone number, e-mail address, etc. If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 18, please contact us at support@eiffeltrading.com.
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). Specifically, the Website is hosted in the United States and our group companies and third-party service providers operate around the world.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
8. Rights of EEA Users
If you are a visitor from the EEA, you have the following data protection rights:
• If you wish to access your Personal Information, you can do so at any time by contacting us at support@eiffeltrading.com. If you wish to correct, update or request deletion of your information, you can always do so by contacting us, but note that in some instances we are required by applicable law to maintain copies of your information.
• In addition, you can object to processing of your Personal Information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us at support@eiffeltrading.com.
• You have the right to opt-out of any marketing communications we may send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us at support@eiffeltrading.com.
• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights promptly and at the latest within a month.
9. How to Control Your Information
If you want us to cease active use of your information, you may send an e-mail to support@eiffeltrading.com. Place “Delete My Account” in the subject line and include your first name, last name and e-mail address in the body of the e-mail. We will respond to your request within 30 days. Please note that certain records, for example those pertaining to customer service matters, will be retained for legal and accounting purposes.
10. Security of Your Information
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' information, we will notify you by e-mail to your e-mail address and/or through a notice on the Website’s home page. You are responsible for periodically visiting the Website and this Privacy Policy to check for any changes.
11. Changes to Our Privacy Policy
The Company has the discretion to occasionally update this Privacy Policy. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
12. Your California Privacy Rights
Under the California Consumer Privacy Act (“CCPA”), California residents have the right to request access to or deletion of their personal information, to request additional details about our information practices, to opt out of the sale of personal information to third parties, if applicable, and to not be discriminated against. You may exercise these rights by emailing support@eiffeltrading.com or calling 1-800-541-7998.
In order to exercise these rights, you will need to verify your identity to protect your security and personal information. Note that even if we honor your request to delete your information, we may retain certain information as required or permitted by law.
We do not share your information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by “opting in” to receive information from a third party. California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of your information to third parties for their direct marketing purposes. If you ask us to share your information with a third party for its marketing purposes, we will only share information in connection with that specific request. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide your information on our Website.
Texting Policy
By sending a text message to (800) 541-7998, you are consenting to receive text messages from Eiffel Trading, LLC, including both personalized messages and automated promotional messages. This agreement is not a condition of purchase. Reply STOP to opt-out or HELP for help. Message & data rates apply.
Contact Us
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to support@eiffeltrading.com or by calling 1-800-541-7998.